Simple but effective usability changes

Simple but effective usability changes

Like most grocery stores in Europe (at least that I’ve seen), you must weigh your own produce before bringing it to the cashier. The local Tesco is no exception. Unlike grocery scales at other stores whose UI starts with a menu, this one also features a list of...

How and when to use Twitpic

The other day I was involved in a discussion that included talk about Twitpic, the most popular of the real-time media sharing sites on the Internet. The service was started by a fellow in Charleston, South Carolina, the town where I last lived (in fact, the site I...

Customer contact points, and why they matter

What are customer contact points? Customer contact points are those points of contact at which businesses interact directly with their customers. This can include, for example, in-person communication, telephone conversations, interaction through the Internet,...