How and when to use Twitpic

The other day I was involved in a discussion that included talk about Twitpic, the most popular of the real-time media sharing sites on the Internet. The service was started by a fellow in Charleston, South Carolina, the town where I last lived (in fact, the site I...

Customer contact points, and why they matter

What are customer contact points? Customer contact points are those points of contact at which businesses interact directly with their customers. This can include, for example, in-person communication, telephone conversations, interaction through the Internet,...

Using Twitter as a business tool

Lately I’ve been using Twitter in an attempt to connect and communicate about relevant, real-time information about some of the things I’m interested in – project management, PMP certification, the cities of Charleston (where I currently live),...

Get yourself a Gravatar

Contrary to what you might think when you first hear its name, a Gravatar is neither an Autobot nor a Decepticon. Rather, it is a Globally Recognized Avatar, an avatar (or image) that follows you to the WordPress blogs you go to online (Blogger doesn’t currently...