Entangled.com

Lately I’ve been getting into using Pinterest, a social networking site designed to allow users to collect and share information by “pinning” things that they find useful or interesting onto “boards”; pages within a user’s hierarchy of pages dedicated to a topic of the user’s choice. You can also collaborate on boards; multiple authors can [...]

The other day I was involved in a discussion that included talk about Twitpic, the most popular of the real-time media sharing sites on the Internet. The service was started by a fellow in Charleston, South Carolina, the town where I last lived (in fact, the site I just shared was designed by a friend [...]

What are customer contact points? Customer contact points are those points of contact at which businesses interact directly with their customers. This can include, for example, in-person communication, telephone conversations, interaction through the Internet, company-sponsored kiosks, and in-person customer support. Most businesses generally know what their customer contact points are, but many don’t seem to [...]

Lately I’ve been using Twitter in an attempt to connect and communicate about relevant, real-time information about some of the things I’m interested in – project management, PMP certification, the cities of Charleston (where I currently live), Ottawa and Toronto (where I’m from), and electronic music, to name a few. It’s a fun and addictive [...]

Recently I’ve been thinking a lot about how we use usability in the design process or more specifically, our impetus for doing usability. When most people think of usability testing, they think of a user sitting in front of an application, talking about what they think about the application…and in some ways that’s pretty much [...]

Contrary to what you might think when you first hear its name, a Gravatar is neither an Autobot nor a Decepticon. Rather, it is a Globally Recognized Avatar, an avatar (or image) that follows you to the WordPress blogs you go to online (Blogger doesn’t currently use Gravatars, but if you’re a Blogger user there [...]

EDIT: Unfortunately, as of June 1, 2011, Collecta has shut down its real-time search service. But all may not be lost; Collecta has indicated that it plans to work with a variety of organizations (including United Way crisif relief projects) to open source its software. A while back I wrote a post about the new [...]

Back when I was working as an intern at Microsoft (over a decade ago!) I wrote a couple of articles for my site Process Magic (now not much more than an example of what web design used to look like). I came across this one the other day and found it still relevant, so I [...]

There are plenty of social media sites out there. The Wikipedia list of social networking websites currently lists 180 social networking sites that exist online – and that number is going to grow. Several sites make an attempt to make sense of all of the chaos surrounding social media by creating aggregators that bring all [...]

EDIT: Unfortunately, as of June 1, 2011, Collecta has shut down its real-time search service. But all may not be lost; Collecta has indicated that it plans to work with a variety of organizations (including United Way crisif relief projects) to open source its software. Released earlier today, the Collecta widget allows you to embed [...]