Customer contact points, and why they matter

What are customer contact points? Customer contact points are those points of contact at which businesses interact directly with their customers. This can include, for example, in-person communication, telephone conversations, interaction through the Internet,...

What is a project?

If you’re going to be managing projects, it certainly helps to know what they are! As per PMI’s Project Management Body of Knowledge, a project has the following dimensions: A project is an endeavor undertaken to create a unique product, service or result....

Using Twitter as a business tool

Lately I’ve been using Twitter in an attempt to connect and communicate about relevant, real-time information about some of the things I’m interested in – project management, PMP certification, the cities of Charleston (where I currently live),...

A toast to Cinco de Mayo

Today is Cinco de Mayo, a Mexican holiday that takes place annually on the fifth of May. Here in the United States Cinco de Mayo is widely celebrated, even by those not of Mexican or Mexican-American origin – this evening great numbers of people will be eating...