by Brian Crawford | May 23, 2010 | Marketing
What are customer contact points? Customer contact points are those points of contact at which businesses interact directly with their customers. This can include, for example, in-person communication, telephone conversations, interaction through the Internet,...
by Brian Crawford | May 16, 2010 | PMI, PMP Certification, Project Management
If you’re going to be managing projects, it certainly helps to know what they are! As per PMI’s Project Management Body of Knowledge, a project has the following dimensions: A project is an endeavor undertaken to create a unique product, service or result....
by Brian Crawford | May 8, 2010 | Social Networking
Lately I’ve been using Twitter in an attempt to connect and communicate about relevant, real-time information about some of the things I’m interested in – project management, PMP certification, the cities of Charleston (where I currently live),...
by Brian Crawford | May 5, 2010 | International Business, Language and Culture
Today is Cinco de Mayo, a Mexican holiday that takes place annually on the fifth of May. Here in the United States Cinco de Mayo is widely celebrated, even by those not of Mexican or Mexican-American origin – this evening great numbers of people will be eating...
